AI Adoption Accelerates at Travelers as Automation Reshapes Call Centre Roles and Insurance Operations
January 2026 — Artificial intelligence is rapidly becoming a defining force in the global insurance industry, and Travelers Companies Inc. is emerging as one of the most prominent examples of how advanced technology can transform large-scale operations. In mid-January, the US-based insurance giant announced a major expansion of its AI capabilities, equipping more than 10,000 … Read more