Klarna Brings Back Human Agents After AI Backlash
Klarna Reintroduces Human Support After AI-Only Strategy Falters Klarna, the Swedish fintech powerhouse best known for its buy-now-pay-later services, is changing course on its automation-heavy customer service model. After aggressively pursuing artificial intelligence to cut operational costs, Klarna CEO and co-founder Sebastian Siemiatkowski now admits the strategy sacrificed one critical element—human connection. The company is … Read more
