Klarna Supports Google’s Universal Commerce Protocol to Enable AI-Driven Payments

Klarna backs Google UCP to power AI agent payments

Klarna is backing Google’s Universal Commerce Protocol (UCP) in a move that highlights a growing push to standardise how AI agents discover products, complete purchases, and handle payments across digital commerce ecosystems. As artificial intelligence agents increasingly take on roles once handled by humans — from recommending products to executing purchases — a fundamental challenge … Read more

FedEx Pushes AI Deeper Into Package Tracking and Returns for Enterprise Shippers

FedEx Pushes AI Deeper Into Package Tracking

FedEx is expanding its use of artificial intelligence to rethink how large enterprises manage package tracking and returns, signalling a shift from experimental AI projects toward operational systems designed to reduce friction at scale. In global logistics, expectations around delivery transparency and post-delivery service have changed dramatically. For large enterprises shipping thousands — or even … Read more

Why Scaling Intelligent Automation Needs Financial Rigour

Why Scaling Intelligent Automation Needs Financial Rigour

As enterprises race to automate operations at scale, many discover that success in pilots does not guarantee sustainable results. According to Greg Holmes, Field CTO for EMEA at Apptio, an IBM company, the missing ingredient is often financial rigour — not technology. Intelligent automation has become one of the most powerful levers for enterprise efficiency. … Read more

Ronnie Sheth, CEO of SENEN Group, on Why Enterprise AI Must Shift From Hype to Practical Impact

CEO of SENEN Group

As organisations rush to embrace artificial intelligence, a growing number are discovering a hard truth: without strong data foundations, AI initiatives are destined to fail. Ronnie Sheth, CEO of SENEN Group, explains why 2026 is the year enterprise AI must move from experimentation to real business value. Artificial intelligence has moved from boardroom buzzword to … Read more

SpaceX Weighs Landmark Merger With Tesla or xAI as IPO Clock Ticks

SpaceX Considers Merger With Tesla or xAI

Elon Musk’s business empire may be approaching one of its most transformative moments yet. According to reports, SpaceX is actively exploring major merger options involving either Tesla or Musk’s artificial intelligence venture, xAI—a move that could dramatically reshape the global technology, aerospace, and AI landscape ahead of a potential SpaceX initial public offering (IPO) expected … Read more

China’s Tech Giants Pour Billions Into Agentic AI as Commerce Becomes the Next AI Battleground

China’s Tech Giants Bet Big on Agentic AI in Commerce

As the global artificial intelligence race enters a new phase, the focus is shifting from chatbots that answer questions to agentic AI systems capable of autonomously completing complex, multi-step tasks. While Western technology companies continue to prioritise foundational models, safety frameworks, and cross-platform interoperability, China’s hyperscalers are pursuing a sharply different strategy. Chinese tech giants … Read more

PepsiCo Turns to AI and Digital Twins to Redesign Factories and Speed Up Manufacturing Decisions

PepsiCo Turns to AI and Digital Twins

While much of the public conversation around artificial intelligence revolves around chatbots, emails, and office productivity, some of the most consequential AI deployments are happening far from desks and screens. At PepsiCo, AI is being applied where errors are expensive, timelines are long, and changes are difficult to reverse: the factory floor. Rather than focusing … Read more

AI Adoption Accelerates at Travelers as Automation Reshapes Call Centre Roles and Insurance Operations

AI Adoption at Travelers Reshapes Call Centres and Insurance Jobs

January 2026 — Artificial intelligence is rapidly becoming a defining force in the global insurance industry, and Travelers Companies Inc. is emerging as one of the most prominent examples of how advanced technology can transform large-scale operations. In mid-January, the US-based insurance giant announced a major expansion of its AI capabilities, equipping more than 10,000 … Read more

Deloitte Warns AI Agent Rollouts Are Outpacing Safety and Governance

Deloitte Warns AI Agent Adoption Is Outpacing Safety

As businesses rush to deploy autonomous AI agents across operations, a growing gap is emerging between innovation and oversight. A new report from Deloitte warns that organisations are embracing agentic AI far faster than they are building the governance, security, and accountability frameworks required to control it. The result, Deloitte argues, is a widening risk … Read more

Gallup Workforce Survey Reveals How AI Is Really Being Used in US Workplaces

Gallup Workforce Survey Reveals How AI Is Really Being Used in US Workplaces

Artificial intelligence is no longer a distant concept in American workplaces—but it is far from evenly adopted. A new Gallup Workforce survey paints a nuanced picture of how AI is being used across the US economy, revealing sharp divides by job type, industry, seniority, and awareness. The findings show that while AI use is increasing, … Read more